All vehicle registration on Drupp must be completed via the Drupp app. Successfully registered vehicle owners would be notified by SMS and assigned to a DRUPP Vehicle Assessment Center (DVAC) where physical assessment of the vehicle is completed by one of our technical partners within 24 hours of notice. A Drupp Driver Pass (DDP) is issued to vehicle owners whose vehicles pass our technical test. The DDP confers rights on recipient to start earning income by driving on Drupp, immediately.

Ratings and feedback are important to us at Drupp. We allow you to rate your ride experience from when your trip starts as a Rider and after a ride.

Drivers may only rate Riders at the end of a trip.

Ratings are used by us to determine eligibility for retention on Drupp and for quality assurance.

*Note:* We do not encourage solicitation for ratings by our Drivers.

Under certain circumstances of established fraud, misconduct, disrespect and deliberate misbehaviour that causes any form of harm or threatens the safety of our Riders/Drivers, we withdraw the rights of certain individuals to enjoy services on Drupp.

Such penalty could be on a temporary basis or depending on the outcomes of investigations, permanent.

At Drupp, we welcome all eligible adults who own highly efficient and comfortable vehicles or persons who have been authorised to drive such vehicles on Drupp. Intending Drivers would be expected to be of best conduct and must be willing to provide great service to our Riders. Vehicle documentation must also be presented and validated at point of registration.

As a Rider or Driver on Drupp, there are conditions which make Riders/Drivers eligible for refunds or reimbursements of payments. Refund requests, like every service request can be placed on the Drupp app.